Cancellation & Refund Policy

1. Overview & Commitment

At Involex (operated by Involex Software Solutions), customer satisfaction and transparent billing are paramount. Because our software provides cloud workspace services and cryptographically signed desktop software licenses, this Refund Policy outlines your rights and our obligations regarding refunds and billing adjustments.

2. Cloud SaaS Subscriptions

Our Cloud SaaS platform offers monthly and annual billing plans for business invoicing, inventory, and GST compliance:

• 7-Day Initial Satisfaction Guarantee: For first-time annual SaaS subscription purchases, if you experience technical issues that our support team cannot resolve within 7 days of initial onboarding, you are eligible for a 100% refund of your initial subscription fee.
• Monthly Subscriptions: Monthly subscription fees are non-refundable once the billing period has commenced. You may cancel renewal at any time, and your workspace will remain operational until the conclusion of the paid month.
• Annual Subscriptions (Pro-Rata): If you cancel an annual plan after the initial 7-day guarantee window due to business closure or platform migration, refunds are considered on a case-by-case basis and, if approved, calculated pro-rata after deducting the elapsed months at standard monthly rates and gateway processing charges.

3. Offline Desktop Client Licenses

Involex Desktop is an offline Windows application that uses cryptographically signed license keys and hardware fingerprint binding:

• Pre-Activation Window: If you purchased a desktop license key or batch of keys that has not yet been activated or bound to any machine hardware ID, you may request a full cancellation and refund within 7 days of purchase.
• Activated & Air-Gapped Licenses: Once a desktop license has been activated on a computer terminal or an offline air-gapped .invokey cryptographic file has been issued, the license is deemed consumed and is non-refundable.
• Hardware Replacements: If your billing counter computer encounters hardware failure, our superadmin support desk resets your machine binding free of charge so you can reactivate on a new machine without repurchasing.

4. Non-Refundable Items & Services

The following fees are non-refundable:

• Custom development, proprietary integration, or bespoke template design fees.
• Third-party gateway charges, SMS/WhatsApp messaging quota consumed.
• Renewals where explicit notice of cancellation was not provided prior to the renewal debit date.

5. How to Request a Refund

To submit a refund request:

1. Email our billing desk at [email protected] or message our verified WhatsApp helpline at +91 84850 84920.
2. Include your registered business name, tenant slug (e.g. /c/your-shop) or License Key, original payment receipt, and reason for the request.
3. Our billing team will review your application and respond within 24 to 48 business hours.

6. Refund Processing Time & Payment Mode

Approved refunds are credited back to the original source account (credit card, debit card, UPI, or net banking) used during payment. Refunds typically reflect on your bank or card statement within 5 to 7 business days, subject to your issuing bank's settlement cycle.

7. Related Policies

Please review our companion Cancellation Policy, Digital Delivery Policy, and Terms of Service for full contractual terms.